Frequently asked questions

Sunglasses (non-prescription) and reading glasses (standard +1.00, +1.50, +2.00, +2.50, +3.00 dioptre) can be bought without a prescription. A valid prescription is required for prescription vision glasses. If you don't have one, we offer a free eye exam at every OGELA OPTİK store.

There is no prescription-upload step on the site today. Bring your prescription to a store, or write to our support team and we will help. For prescriptions older than six months our optician asks to verify it; that check is required for your safety.

ZEISS (official partner), Essilor, Hoya and our own affordable OGELA Plus range. Every brand offers standard, anti-reflective, blue-light filtering, anti-fog and photochromic options. For help choosing the right lens type, ask our optician in store or write to our support team.

Yes. For presbyopia (40+) we offer ZEISS Precision, Essilor Varilux and Hoya progressive lines. For online orders, the prescription must include the near addition (ADD) value. First-time progressive users are encouraged to visit a store — our optician's help during the adjustment period is important.

Yes. Contact-lens prescriptions differ from spectacle prescriptions — they include base curve (BC), diameter (DIA) and brand. You can have a contact-lens prescription issued at our stores free of charge.

We accept credit and debit cards. Payment is taken as a single charge on the secure form provided by our payment institution iyzico; instalment plans are not offered. See our payment policy for details.

Your invoice is sent to you after your order is completed. For invoice questions or corporate invoicing, contact us at destek@OGELAoptik.com.tr.

Yes. The price shown on a product includes VAT. The applicable rate depends on the product category and is itemised on your invoice.

For double charges, incorrect amounts or refunds not received, email destek@OGELAoptik.com.tr with your order number and bank receipt. Refunds are returned to the card used for the payment; how long the amount takes to appear depends on your bank.

Yes — all OGELA OPTİK stores are SGK-accredited. We automatically deduct the SGK subsidy from the price for eligible prescription eyewear. Online orders currently cannot use SGK — you must purchase in store.

For 2026, SGK contributes up to 750 TRY toward the frame (every 4 years) and 400-1,500 TRY toward the lenses depending on lens type. Exact amounts follow SGK's official tariff. The calculation is done in real time at the store with your Turkish ID number.

Yes. Green Card holders receive the same SGK contribution. Bring your Turkish ID number — no additional paperwork is required.

Non-prescription sunglasses and accessories can be returned within 30 days of receipt without giving a reason (the statutory period is 14 days; we extend it). Custom-cut prescription eyewear is excluded from the right of withdrawal as a "made-to-order product" under the Distance Contracts Regulation; however, we offer free replacement for any prescription or production error.

No. When you start a return from your orders, a free return shipping label is generated. Just drop the parcel at any branch of the carrier named on it.

2 years against manufacturing defects on frames. Hinge breakage, frame coating defects and loose screws are repaired free of charge. 1 year on lens coatings; we replace lenses free if the anti-reflective or hydrophobic coating fails within that period.

Accidental damage — drops, crushing, breakage — is not a manufacturing defect, so it falls outside the warranty. Call +90 850 220 22 22 or visit a store anyway: we will go through the repair options with you and discount the repair where we can.