Shipping & Delivery

Delivery times

Delivery time depends on the shipping method you choose at checkout. The figures below are business days after your order is dispatched.

Shipping method	Estimated delivery
Express Shipping	1–2 business days
Standard Shipping	3–5 business days
Economy Shipping	5–8 business days

Prescription eyewear is made to your order, so lens preparation time is added to the delivery estimate above.

Shipping fees

Your shipping fee depends on the method you choose and the currency of your order. You see the exact amount at checkout, before you pay. For the payment methods we accept, see our Payment Policy.

Shipping method	TRY	USD	EUR
Standard Shipping	TRY 49.90	USD 4.99	EUR 4.99
Express Shipping	TRY 129.90	USD 14.99	EUR 13.99
Economy Shipping	TRY 29.90	USD 2.99	EUR 2.99

Free shipping: when your cart subtotal reaches TRY 750 (USD 75 / EUR 75), Standard Shipping is free. Express Shipping and Economy Shipping have no free-shipping threshold.

Carriers

Your parcel is sent with one of our contracted carriers, based on the delivery address and the shipping method you chose. We email your tracking number when the parcel is dispatched, and you can also follow it on the order tracking page.

Address changes

Free address changes are possible before the parcel is dispatched. Email your request and your order number to destek@OGELAoptik.com.tr. After dispatch, the change depends on the carrier’s policy and may incur a fee.

Failed delivery attempts

If you’re not at home, the carrier retries for 3 days. After that the parcel is held at the nearest branch for 7 days, then returned to us; in that case return shipping is charged to you.

This is different from a return you start yourself: under our returns policy you are not charged for return shipping.

Damaged or incomplete deliveries

Open and inspect the parcel in the carrier’s presence. In case of damage or shortage, ask the courier to file a damage report on the spot and email us within 24 hours at destek@OGELAoptik.com.tr with photos. Damage claims without an on-site report are not covered by carrier insurance.