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OGELA OPTİK

Terms of Use

Conditions that apply when you use our site.

Last updated:

1. Parties and seller details

These Terms of Use govern the relationship between the seller identified below and the user of OGELAoptik.com.tr. By accessing the site, the user accepts these terms.

2. Services

OGELA OPTİK sells optical frames, sunglasses, contact lenses and accessories online. Our stores additionally offer free screw tightening, lens cleaning and frame realignment — no appointment needed.

Orders placed on this site are delivered to addresses within Türkiye only. All sales are subject to Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

3. Account

Members must be over 18. Under-18s may order with their legal representative's consent. You are responsible for keeping your account credentials secure. How we process the personal data attached to your account is set out in our Privacy Policy.

You may delete your account at any time from your account settings. On deletion your identity and contact details are anonymised; only records subject to statutory retention are kept, and only to the extent the law requires.

4. User content

You can post product reviews and blog comments on this site. You are responsible for what you post, and you may not post content that infringes anyone's rights or that is misleading, abusive or unlawful.

Submitted reviews are checked before publication and are not visible on the site until approved; those that breach these terms are not published. Blog comments appear immediately, and comments that breach these terms are removed.

By posting, you grant OGELA OPTİK the right to display that content on the site. You keep your rights in your content, and you may ask us to remove it.

5. Orders & payment

  • Prices are shown in Turkish lira (TRY) by default; if you select a different currency on the site, prices are displayed in that currency. All prices include VAT.
  • Payments are taken by credit or debit card as a single charge, on the secure payment form provided by our payment institution iyzico. See our Payment Policy for details.
  • Your invoice is sent to you once the order is complete.

6. Right of withdrawal

The Distance Contracts Regulation grants a 14-day unconditional right of withdrawal on non-prescription products; OGELA OPTİK extends that period to 30 days.

Prescription eyewear with custom-cut lenses is made-to-order and is a statutory exception to the right of withdrawal. Even so, we replace prescription or production errors free of charge, and we will consider return requests on those items as well.

See our Returns Policy for the steps.

7. Intellectual property

All site content (logo, photography, copy, video, software) is owned by OGELA OPTİK. Unauthorised copying, reproduction or redistribution is forbidden. This clause does not cover the user content described in section 4.

8. Liability

OGELA OPTİK is responsible under Law No. 6502 for delivering products that conform to the contract and to their description. Nothing in these terms limits or removes the rights you have under consumer law.

Beyond that: images on the site are illustrative unless stated otherwise. We guarantee that prescription products are made to the prescription supplied; the accuracy of the prescription itself remains the responsibility of the prescribing physician. Links in our content may lead to third-party sites, whose content is not OGELA OPTİK's responsibility.

9. Changes to these terms

We may update these terms. The current version is always published on this page and shown with the last updated date at the top. Changes take effect when published; orders already placed remain governed by the terms in force at the time the order was placed.

10. Suspension of an account

If we identify use that breaches these terms, the law, or the rights of others, we may suspend or close your account. Where the law allows, we will tell you when we do. Your consumer rights in respect of completed orders are unaffected.

11. Force majeure

Where performance is prevented by unforeseeable events outside our control — natural disaster, fire, epidemic, general strike, infrastructure or communications failure — our obligations are suspended until the obstacle is removed. You may cancel your order free of charge during that period.

12. Governing law and disputes

These terms are governed by the law of the Republic of Türkiye.

In the event of a dispute, Article 68 of Law No. 6502 lets you apply to the Consumer Arbitration Board or the Consumer Court where you live or where the transaction took place. See tuketici.ticaret.gov.tr for the monetary thresholds that decide which applies.

If you contact us first at destek@OGELAoptik.com.tr, we will gladly try to resolve it with you.

Still have questions?

Our customer-service team is on weekdays 09:00–19:00 at +90 850 220 22 22 or through our contact form.