Privacy Policy

1. Data Controller

OGELA OPTİK SAĞLIK ÜRÜNLERİ TİCARET A.Ş. ("OGELA OPTİK", "we", "the Company") acts as data controller under Turkish Personal Data Protection Law No. 6698 ("KVKK") and, where applicable, the EU GDPR. Our registered address is Levent Mah. Büyükdere Cad. No:185 Floor 7, Şişli / Istanbul, Türkiye. İstanbul V.D. 7770123456, MERSİS 0777-0123-4500-0001.

For any data request please contact kvkk@OGELAoptik.com.tr or our KEP address OGELAoptik@hs03.kep.tr.

2. Personal Data We Process

• Identity: name, surname. A Turkish ID number is not required — we collect it only if you ask us to put it on your invoice, with your explicit opt-in at checkout. SGK claims are handled in store.
• Contact: email, phone, postal address.
• Customer transactions: order history, payment amounts, return records.
• Health: we do NOT collect prescription or vision data on this site — there is no field for it. Such details reach us only if you include them yourself when you write to us (for example in a return request), in which case they sit in your support record. Prescriptions are handled in store.
• Marketing: open rates, shopping preferences — with your consent.
• Technical: IP, device type, browser, cookies (see our Cookie Policy).

3. Purposes of Processing

Under KVKK Articles 5 and 6, and GDPR Article 6 where applicable:

• Performance of the sales contract (orders, delivery).
• Legal obligations (Turkish Tax Procedure Law and related legislation).
• Returns and warranty management.
• Marketing communications based on your explicit consent.
• Customer service and complaint handling.

4. Retention Periods

• Order and invoice records: kept for at least 10 years under the Turkish Commercial Code.
• Account activity logs: deleted automatically after 24 months.
• Cookie-consent records: deleted automatically after 3 years.
• Marketing data: until you withdraw consent.
• Cookies: per the cookie policy schedule.

If you delete your account, your identity and contact details are anonymised; only records subject to the statutory retention above are kept, and only to the extent the law requires.

5. Your KVKK Article 11 / GDPR Rights

You may access, rectify, erase or restrict the processing of your data; obtain a copy or transfer of your data; object to processing; obtain information on cross-border transfers; lodge a complaint with the Turkish KVKK Board (kvkk.gov.tr).

6. How to Submit a Request

Submit requests to:

• kvkk@OGELAoptik.com.tr by email,
• OGELAoptik@hs03.kep.tr (KEP),
• Levent Mah. Büyükdere Cad. No:185 Floor 7, Şişli / Istanbul, Türkiye in writing.

We respond within 30 days at no cost.

7. Third-Party Sharing

We share your personal data only for the purposes below, and only to the extent the transaction requires, with the following categories of recipient:

• Shipping and delivery providers — your name, address and contact details, to deliver your order.
• Payment institution (iyzico) — the data needed to take and verify payment. Your card details are never transmitted to us.
• Our email delivery provider — your email address, to send order and account notifications.
• Analytics and site-performance providers — IP address, device and browser information, pages visited. This sharing depends on the consent you give in your cookie preferences; if you decline, analytics cookies are not set.
• Our security and bot-protection provider — your IP address and a verification token when you submit a form. This is processing necessary to keep your account and the site secure.
• Our error-monitoring and content-delivery (CDN) providers — technical error logs, and the connection data needed to serve images.
• Competent public authorities — where we are legally required to disclose.

These providers act as data processors under KVKK: contractually bound, acting on our instructions, and not permitted to use your data for their own purposes. You can request our current list of service providers at kvkk@OGELAoptik.com.tr.

8. International Transfers

Some of the analytics, security, error-monitoring and content-delivery services above are provided by organisations established outside Türkiye. Those data may therefore be transferred abroad under Article 9 of the KVKK, subject to the conditions that article requires. Transfers for analytics and marketing purposes depend on your explicit consent, which you can withdraw at any time from your cookie preferences.