Returns & Exchanges

Your right to return

Under Turkish Consumer Protection Law No. 6502, non-prescription products may be returned within 14 days of receipt without giving a reason. OGELA OPTİK extends that statutory period to 30 days.

What we can accept

• Non-prescription sunglasses — in original packaging, undamaged, tags attached.
• Accessories (case, microfibre, lens spray) — unopened packaging.
• Wrong or damaged delivery — unconditional return and refund.

What we cannot accept

• Custom-cut prescription eyewear — excluded from the right of withdrawal as a "made-to-order product" under the Distance Contracts Regulation. Free replacement is offered for prescription or production errors.
• Opened contact-lens boxes — for hygiene reasons.
• Returns received more than 30 days after delivery.

How to return

1. Start from your account: go to your orders and click "Return" next to the order.
2. Pick a reason (changed mind, fit, damage, etc.).
3. Print your label: you receive a free return shipping label; drop the parcel at any branch of the carrier named on it.
4. Within 3–5 business days the parcel reaches our warehouse and is inspected.
5. Once the inspection passes, the refund is returned to the card used for the payment; how long the amount takes to appear depends on your bank.

In-store purchases must be returned to the same store or any other OGELA OPTİK store.

Exchanges

For a different size or colour of the same model, place the exchange order alongside the return — both processes run in parallel and complete faster.